Shipping policy

Last Updated: November 10, 2025

 

 

 

1. Order Processing


All orders are processed within 1–3 business days once payment is received and confirmed.

You’ll receive an order confirmation email after purchase and a shipping notification with tracking details once your order has been dispatched.


If there is a delay due to high order volume, stock availability, or supplier schedules, we’ll contact you directly.

 

 

 

2. Shipping Coverage


We currently ship to all Australian states and territories.

International shipping is not available at this time.


Deliveries are made Monday to Friday during standard business hours (excluding public holidays).

3. Estimated Delivery Times


Estimated delivery windows after dispatch:


  • Metro areas: 3–7 business days
  • Regional areas: 5–10 business days
  • Remote locations: 10–15 business days


Please note that these are estimated timeframes only. Delivery times can vary due to courier schedules, weather conditions, or other factors outside our control.

 

 

 

4. Shipping Carriers

 

Furnitura™ partners with trusted national couriers such as Australia Post, Toll, Allied Express, and Aramex.

We select the most suitable carrier based on your order size, weight, and delivery location to ensure safe and efficient delivery.

5. Shipping Fees


Shipping costs are automatically calculated at checkout based on your delivery location, product weight, and dimensions.

From time to time, we may offer free shipping promotions, which will be clearly displayed on the product or checkout page.


Additional fees may apply for bulky items or deliveries to remote or rural areas. Customers will be notified prior to dispatch if extra charges apply.

 

 

 

6. Order Tracking

 

Once your order has been shipped, you’ll receive a tracking number and courier details by email.

Tracking information usually activates within 24–48 hours of dispatch.


 

 

7. Delivery Conditions

 

  • Please ensure someone is available to receive the delivery.
  • If you choose “Authority to Leave (ATL)”, the courier will leave your parcel at the nominated address without a signature.
    In this case, Furnitura™ and the courier are not liable for any loss, theft, or damage after delivery.
  • If a delivery attempt fails (e.g., incorrect address, no one available), re-delivery fees may apply.

Once your order is handed to the courier, ownership and risk transfer to the customer.


8. Damaged or Missing Items

Please inspect your order upon arrival.

If your order arrives damaged, incomplete, or incorrect, notify us within 48 hours at hello@furnitura.com.au with photos and your order number.


We’ll assess the issue and arrange a replacement, repair, or refund where required under Australian Consumer Law.


Claims lodged after 48 hours may not be accepted if transit damage cannot be verified.

 

 


9. Incorrect or Incomplete Address

 

Please double-check your address before placing the order.

Furnitura™ is not responsible for delays or losses due to incorrect or incomplete addresses provided at checkout.

If an order is returned to us for this reason, re-shipping charges will apply.


 

 

10. Split Shipments

 

Orders containing multiple items may be shipped separately from different warehouses or suppliers.

You will receive separate tracking numbers for each parcel if applicable.


 

 

11. Lost Parcels

 

If your parcel appears lost or delayed, contact us at hello@furnitura.com.au.

We’ll lodge an investigation with the courier, which can take up to 10 business days.

Furnitura™ is not liable for packages marked as “Delivered” by the courier.


 

 

12. Contact Us

 

For any questions about your shipment, please contact:


Furnitura™

Email: hello@furnitura.com.au

Address: 51 Spafield Road, Beveridge, VIC 3753, Australia

ABN: 33642639361